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We want you to be totally satisfied with every purchase you make from It is our aim to offer you value and quality. Goods supplied by have manufacturers warranties which vary in duration and extent. We will provide details of warranties relating to individual products on request. 

Manufacturer guarantees promoted on the website are in addition to our obligations with respect to your statutory rights, which of course remain unaffected.

Consumer Contracts Regulations
Under the Consumer Contracts Regulations, you have a cooling off period of 14 working days from the day after delivery of goods. This is an unconditional right to cancel the contract/order for these items. You must inform us by telephoning 01384 633455 or emailing quoting your order number and stating your intention to cancel your order. You then have a further 14 days to return the goods. For faulty or damaged goods you have up to 30 days from the day after receiving them.

You will then be required to return such goods, complete with packaging and in an unused and re-saleable condition at your own cost (Unless in the unlikely event that you receive incorrect, faulty or damaged goods) to:

Cradley Kawasaki
St Annes Road
Cradley Heath
West Midlands
B64 5BJ
United Kingdom

Alternatively, upon your request we can arrange for the collection of the goods, complete with packaging and in an unused and re-saleable condition, from the address specified and shall deduct the cost of this from the cost of your refund.
The customer is responsible for the condition and safekeeping of all goods until collected by us, or, if the customer returns the item to us by their own chosen means, until it reaches us.
A refund will be issued within 14 days of cancellation.

This does not apply to items personalised or made to your specification; or vehicles registered in your name; or items of safety equipment such as helmets.