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Shipping Policy

 

Cradley Kawasaki T/a Kawasaki Original Parts ("we" and "us") is the operator of (https://www.kawasakioriginalparts.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Kawasaki Original Parts will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Kawasaki Original Parts) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Kawasaki Original Parts will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Kawasaki Original Parts to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2-3 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Kawasaki Original Parts may reject shipping to P.O. box addresses, as in some cases we are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4.9 Heavy and Oversized items
Heavy and Oversized items such as panels & exhausts may incur additional carriage charges based on the size and weight of the item. You will be advised of any additional costs by email after the order is placed.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Kawasaki Original Parts encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Kawasaki Original Parts at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at sales@kawasakioriginalparts.com or calling +44 (0) 1384 633455.
 
All delivery times stated are in working days and are from the point of dispatch.
Although we strive to provide accurate information on shipping the delivery period stated either on kawasakioriginalparts.com or advised by email/verbally should be seen as a guide only and can not be viewed as the essence of any contract entered into with kawasakioriginalparts.com
We shall endeavour to notify you as soon as possible of any anticipated delay in the delivery of your product and your order may of course be cancelled at any time prior to dispatch should the wait prove unsatisfactory

Delivery

*Excluding Trade Orders

Every effort is made by us to ensure your order reaches you in perfect condition, and that's why for UK deliveries we have teamed up with DPD and Royal Mail

For European shipment, orders are sent by Parcelforce, DPD or DHL.

Once your order has been dispatched, you will automatically be emailed a consignment number and the method of transportation. With this information you will be able to track and trace the progress.

All delivery times stated are in working days. Although we strive to provide accurate information on shipping the delivery period stated either on KawasakiOriginalParts.com or advised by email or verbally should be seen as a guide only and can not be viewed as the essence of any contract entered into with KawasakiOriginalParts.com

We shall endeavour to notify you as soon as possible of any anticipated delay in the delivery of your product and your order may of course be cancelled at any time prior to dispatch should the wait prove unsatisfactory. For dispatched items our standard returns policy applies (see 'Returns Policy'). Any concerns regarding a delivery may be addressed to sales@KawasakiOriginalParts.com or by telephoning 01384 633455

All goods must be signed for by an adult aged 18 years or over on delivery.

Delivery charges are specified when you place an order. Delivery Timescales are listed below. We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. KawasakiOriginalParts.com shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Estimated Timescales

Mainland UK & Northern Ireland (1 to 3 working days)

Albania, Belarus, Bosnia and Herzegovina, Croatia, Estonia, Finland, Gibraltar, Greenland, Iceland, Ireland, Liechtenstein, Malta, Monaco, Norway, Portugal, Serbia, Sweden. - (5 to 7 working days)

Austria, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain, Switzerland. - (3 to 5 working days)

Rest of Europe (5 to 7 days)

Far East and Australasia (5 to 7 days)

US and Canada (5 to 7 days)

Far East and Australasia (5 to 7 days)

Russia (5 to 7 days)

Rest of World (5 to 7 days)

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by our carriers.